Terms and Conditions

1. About Trinarion

Trinarion (referred to as ‘Trinarion’, ‘we’, ‘us’, or ‘our’) is an IT infrastructure management and consulting company offering DevOps, Cloud, and VMware services to enterprise clients globally. Trinarion operates from India and serves clients worldwide.

These Terms and Conditions (‘Terms’) govern all services provided by Trinarion to its clients (‘Client’, ‘you’, or ‘your’). These Terms apply in conjunction with any separate Service Agreement, Statement of Work (SOW), or Proposal accepted by the Client.

2. Services

Trinarion provides IT infrastructure services including but not limited to:

  • DevOps engineering, CI/CD pipeline design, and automation
  • AWS, Azure, and GCP cloud architecture, migration, and management
  • VMware virtualization design, deployment, and management
  • Infrastructure monitoring, alerting, and observability setup
  • Cloud cost audits, rightsizing, and FinOps consulting
  • 24/7 managed infrastructure support under applicable Managed or Enterprise plans

The specific services, deliverables, timelines, and pricing for each engagement are defined in the applicable Proposal or Statement of Work. In the event of any conflict between these Terms and a signed SOW or Proposal, the SOW or Proposal shall take precedence.

3. Engagement & Scope of Work

All engagements are governed by the agreed Proposal or Statement of Work, which defines the scope, deliverables, timeline, and fees. Any work requested outside the agreed scope will be treated as a change request and will be quoted and billed separately.

The Client is responsible for providing accurate, complete, and timely information required for Trinarion to deliver the agreed services. Delays caused by incomplete information, delayed access, or lack of Client cooperation may result in revised timelines and additional costs, for which Trinarion shall not be held responsible.

4. Payment Terms

Unless otherwise agreed in writing, the following payment terms apply:

  • One-time / project-based engagements: 50% advance upon agreement, 50% on delivery of final deliverables.
  • Monthly retainer engagements: Payment due within 15 days of invoice date.
  • All prices are exclusive of applicable taxes. Indian clients will be subject to GST at the prevailing rate. International clients will be charged applicable taxes based on their jurisdiction and Trinarion’s statutory obligations.
  • Invoices not paid within the due date may attract a late payment charge of 1.5% per month on the outstanding amount.
  • Trinarion reserves the right to suspend services for accounts with overdue payments beyond 30 days.

Payments may be made in Indian Rupees (INR), US Dollars (USD), or any other currency mutually agreed in writing prior to invoicing. The applicable currency will be confirmed in the Proposal or Statement of Work for each engagement.

5. Intellectual Property

Upon receipt of full payment, Trinarion assigns to the Client all rights in the custom deliverables produced for that engagement, such as reports, scripts, Infrastructure-as-Code templates, and documentation.

The following remain the exclusive property of Trinarion at all times:

  • Trinarion’s proprietary tools, methodologies, frameworks, and internal processes
  • Pre-existing intellectual property, templates, or code libraries developed prior to the engagement
  • Trinarion’s branding, trademarks, and website content

6. Confidentiality

Both parties agree to keep confidential any non-public information disclosed by the other party in connection with the engagement. This includes but is not limited to technical architecture, business data, credentials, pricing, and client lists.

Confidential Information shall not be disclosed to any third party without prior written consent and shall be used solely for the purpose of delivering or receiving the agreed services. This obligation survives termination for a period of three (3) years.

Trinarion will not publicly identify the Client by name in any marketing or promotional material without the Client’s prior written consent.

7. Data Access & Security

In the course of delivering services, Trinarion engineers may require access to the Client’s cloud environments, servers, or systems. The following principles apply:

  • Access will be limited to what is strictly necessary for the agreed scope of work.
  • Trinarion will follow the principle of least privilege, requesting only the minimum permissions required.
  • The Client is responsible for provisioning and revoking access credentials.
  • Trinarion will not retain access beyond the active engagement period.
  • Any credentials shared with Trinarion must be rotated by the Client upon completion or termination of the engagement.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Trinarion’s total liability for any claim shall not exceed the total fees paid by the Client for the specific engagement in question.
  • Trinarion shall not be liable for any indirect, incidental, consequential, or special damages including loss of revenue, data loss, or business interruption.
  • Trinarion is not liable for issues arising from inaccurate or incomplete information provided by the Client.
  • Trinarion is not responsible for third-party service outages (e.g. AWS, Cloudflare, GitHub) that affect service delivery.

9. Warranties & Disclaimers

Trinarion warrants that services will be delivered by qualified engineers, that deliverables will materially conform to the agreed specifications, and that Trinarion will operate with reasonable skill and care in accordance with industry standards.

Trinarion does not warrant that services will be uninterrupted or error-free unless explicitly stated in a signed SLA. All other warranties, express or implied, are excluded to the fullest extent permitted by law.

10. Termination

Either party may terminate an engagement under the following conditions:

  • Project-based engagements: Either party may terminate with 7 days’ written notice prior to commencement. Once work has commenced, the Client is liable for fees proportional to work completed.
  • Monthly retainer engagements: Either party may terminate with 30 days’ written notice. Fees for the notice period remain payable.
  • Immediate termination: Trinarion may terminate immediately if the Client breaches these Terms, fails to pay outstanding invoices, or engages in conduct that places Trinarion’s team or systems at risk.

Upon termination, Trinarion will deliver all completed work and transition documentation to the Client, and all access to Client systems will be relinquished within 5 business days.

11. Acceptable Use

The Client agrees not to engage Trinarion for any activity that is unlawful, unethical, or in violation of any applicable regulation. Trinarion reserves the right to refuse or discontinue services if the requested work violates applicable laws or poses a reputational or legal risk to Trinarion.

12. Governing Law & Dispute Resolution

For clients based in India, these Terms shall be governed by the laws of India. Any disputes shall first be attempted to be resolved amicably between the parties within 30 days of written notice.

If unresolved, disputes involving Indian clients shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be New Delhi, India, and the language of proceedings shall be English.

For international clients, the governing law and dispute resolution mechanism shall be mutually agreed in writing at the time of engagement. In the absence of such agreement, the laws of India shall apply.

13. Amendments

Trinarion reserves the right to update these Terms at any time. Updated Terms will be published on trinarion.com with a revised effective date. Continued engagement with Trinarion’s services following an update constitutes acceptance of the revised Terms.

14. Contact

For any questions regarding these Terms and Conditions, please contact us:

Trinarion

Email: support@trinarion.com

Phone: +91-7827595870

Website: trinarion.com